Returns and Exchanges Policy

• You may exchange or return items for a refund (excluding shipping and special request charges).
• Items must meet the criteria outlined below and be returned within 15 days from the delivery date.
• Made to Order, customized, and personalized items are final sale and cannot be returned.

• Orders below $100 are subject to standard shipping fees. Returns or exchanges will incur a minimum of standard shipping costs.
• Shipping fees are nonrefundable.

• Orders over $100 qualify for free returns or exchanges on bracelets, jewelry, and small items (weighing 1 lb or less).
• For all other items, customers are responsible for the return shipping cost or can request a shipping label at a discounted fee from us.
• For USA orders only. For international orders, please refer to our international orders policy.

• Items must be in new condition, in their original packaging, and include all packing material, warranty cards, manuals, and accessories.
• Any signs of wear, removal of product tags, or parts will result in refusal of your return.

• Selected items may be considered a "Special Order" or "Custom Order" and are subject to final sale policies.
• Orders with a sale price equal to or greater than $2000 will be considered as special orders.

• Refunds will be processed within 3–5 business days from the day we receive the return.
• The actual refund time may vary and depends on the customer's bank.

• For orders outside of the USA, unfortunately, we do not offer free returns or exchanges at this time.
• Customers are responsible for the return shipping cost, and they can arrange for their preferred shipping method.
• Due to tax and duty regulations, we are unable to provide a shipping label from our side.

Items marked as final sale are non-returnable and non-exchangeable.

We are here to help you. Contact our customer service team:

• Call us at +1.714.643.9114
• Live chat with our team here
• Visit our showroom
• Email us: info@hebesbychloe.com